How Bature Kitchen runs the whole floor from one order board.
Bature Kitchen was busy — and losing money in the gaps. Orders arrived across three WhatsApp numbers, a paper menu at the tables, and walk-ins at the counter. Nothing talked to anything else.
Waiters shuttled between tables and the kitchen. WhatsApp messages got buried. On a full Friday night, missed and duplicated orders were routine, and reconciling cash against the POS at close took an hour.
In an afternoon, the team connected every channel to a single Caluchi order board and put a QR code on each table. Now every order — chat, QR, counter, or web — lands in one place the kitchen and cashier both work from.
Within three months, missed orders dropped by nearly three-quarters and tables turned faster. Cash and POS now reconcile automatically, and repeat customers — recognised across every channel — came back more often.
